Globat.com Announces New Customer Service Initiative
LOS ANGELES, CA - August 16, 2006 - Los Angeles-based Globat.com, the world-leader in Performance Web Hosting, today announced its new customer service initiative to increase all measures to provide the best quality service for their customers. Since their August 7th launch, Globat.com has already seen huge improvements with significant drops in wait times, abandoned calls and pending e-mail tickets.
The recent efforts includes doubling in size for both Customer and Technical Support Centers, which offers live phone support 24 hours a day, 7 days a week, 365 days a year. In addition, the Technical Support Live Chat is also available 24 hours a day, as well as an increase in resources to their E-mail Ticket Center that guarantees a response to all inquiries within 4 hours during peak hours.
"Our customers spoke and we listened," said Ben R. Neumann, President and CEO of Globat.com. "Customer service plays a huge role in the reputation and value of a Web hosting company and is something that will set Globat.com apart from other Web hosting providers. This push comes in conjunction with a series of other improvements we are implementing. Check back within the next several weeks and you"ll see a revamped Globat.com!"
Information about Globat.com, the company"s services and Web hosting packages starting at only $6.95 per month is available at their Web site (http://www.globat.com) or by calling 877-2-GLOBAT.
About Globat, LLC.
Globat, LLC (http://www.globat.com) is one of the most established Web hosting companies
in the United States, offering affordable, quality Web hosting solutions to nearly 100,000
customers worldwide. Globat.com founder Ben R. Neumann, a two-time Entrepreneur of the
Year award nominee, is a pioneer of the budget Web hosting industry since his start in
1994, when he founded Icom.com, which was later sold in 1998. With its unprecedented
combination of low prices, high performance and dedicated 24/7/365 customer service,
Globat.com continues to be the frontrunners of the hosting industry. The company is
privately held and headquartered in Los Angeles, California.
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