LOS ANGELES, CA - July 25, 2003 - Globat, LLC, a leading Los Angeles-based Web hosting provider, today announced that it will retain the services of innovative strategic intelligence agency, The Sausalito Group, to give it an industry-leading insight into the wants and needs of its customers and staff.

The Sausalito Group's unique techniques break beyond traditional customer relationship management (CRM) barriers in studying and surveying existing clients, potential clients, and Globat staff, to assess variations in perceived service levels, attitudes, and expectations.

'There are no differences between customer relationships and human relationships. The issue of human relations is based on our ability to communicate effectively,' stressed The Sausalito Group's founder, John F. Williams. 'Most businesses have a gap between how they perceive themselves and how they are perceived by their customers. Globat wants to close this gap, and embrace customer and staff satisfaction as an ongoing part of their business.'

'The experiences of our staff and customers are paramount in defining Globat's future. We try to go the extra mile to create a motivational and creative working environment that makes it fun to be productive, and with The Sausalito Group's unique techniques helping companies like E*TRADE, Visa, and Philips, I'm confident Globat can jump up to a whole new level,' said Globat's CEO, Ben R. Neumann.

About Globat, LLC.
Globat, LLC (http://www.globat.com) is one of the most established Web hosting companies in the United States, offering affordable, quality Web hosting solutions to nearly 100,000 customers worldwide. Globat.com founder Ben R. Neumann, a two-time Entrepreneur of the Year® award nominee, is a pioneer of the budget Web hosting industry since his start in 1994, when he founded Icom.com, which was later sold in 1998. With its unprecedented combination of low prices, high performance and dedicated 24/7/365 customer service, Globat.com continues to be the frontrunners of the hosting industry. The company is privately held and headquartered in Los Angeles, California.

About The Sausalito Group.

The Sausalito Group (http://www.tsgs.com) is an innovative strategic intelligence agency, and developer of proprietary methodologies and technologies giving companies deeper, and more immediate, insights into the motivations and desires of customers, employees and prospects. Combining both qualitative and quantitative methodologies that help increase satisfaction, their processes build customer loyalty and create a sustainable competitive advantage. The company has consulted for many world leading companies, including NEC, J.P. Morgan Chase & Co, Philips, Palm, Visa, as well as the E*TRADE Group and is currently working with Globat, France

Telecom, Playmates Toys and The Tom Peters Group.

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